Effective Date: September 1, 2026. By purchasing services from SUTTON MARKETING INC, the client agrees to this policy.
1. Service-Based Business
SUTTON MARKETING INC provides public relations, marketing, marketing research, public opinion polling, campaign intelligence, and related business support services. Because our services involve planning, labor, scheduling, campaign setup, software, research platforms, survey tools, vendor coordination, media resources, and other project-related costs, refund eligibility depends on the project stage.
2. Deposits and Advance Payments
Some projects may require a deposit or advance payment before work begins. Deposits may be used to reserve project time, purchase tools, secure vendors, prepare campaign assets, activate research platforms, set up surveys, deploy polling systems, or begin project planning. Deposits may become non-refundable once work has started, resources have been reserved, or project-related costs have been incurred.
3. Refund Eligibility
Refunds may be considered when a client paid for a service that has not started, made a duplicate payment, canceled before resources were allocated, SUTTON MARKETING INC is unable to provide the agreed service, or a refund is required by applicable law. Refunds are reviewed based on project status, work completed, expenses incurred, and the approved scope of service.
4. Non-Refundable Items
- Completed public relations work
- Completed marketing strategy or campaign work
- Delivered research, polling results, reports, or consulting work
- Deposits after work has started
- Vendor or contractor expenses
- Survey distribution costs
- Research platform costs
- Advertising or media spend already incurred
- Travel, event, or logistics expenses
- Rush fees, custom project planning, and administrative work already completed
5. Cancellations
Clients may request cancellation by contacting SUTTON MARKETING INC in writing. Cancellation requests must include client name, company name if applicable, invoice number, service purchased, and reason for cancellation. If a project is canceled before work begins, the client may be eligible for a full or partial refund. If cancellation occurs after work begins, SUTTON MARKETING INC may retain fees for completed work, reserved time, incurred costs, and administrative expenses.
6. Campaign and Research Project Cancellations
Marketing, public relations, research, and polling projects may involve campaign preparation, paid tools, software platforms, audience targeting, vendor work, media purchasing, and data collection. Once campaign setup, research preparation, survey deployment, polling distribution, or vendor work has started, refunds may be limited or unavailable.
7. Rescheduling and Scope Changes
If a client requests a schedule change, new campaign direction, expanded deliverables, additional research, or major scope revision, additional fees may apply. Timeline changes are subject to availability and project status.
8. Refund Request Process
Refund requests must be sent to Sutton@suttonmarketing.us. Please include full name, company name if applicable, invoice number, service purchased, payment date, reason for refund request, and supporting documentation if any.
9. Refund Review Timeline
Refund requests are typically reviewed within 5–10 business days. If approved, refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider, card network, or financial institution.
10. Chargebacks and Payment Disputes
Clients are encouraged to contact SUTTON MARKETING INC before initiating a chargeback or payment dispute. We make reasonable efforts to resolve billing concerns, service questions, refund requests, and project disputes directly and professionally.
11. Contact
SUTTON MARKETING INC
8954 Shadow Wood Blvd, Coral Springs, FL 33071
Phone: +1 302 498 8937
Email: Sutton@suttonmarketing.us